Tailored Workshops and Training

Our consultancy is dedicated to empowering your team with the knowledge and skills necessary for effective community management through our specialised one-day courses. These workshops are designed for groups of up to ten people, ensuring a focused and personalised learning environment. We cover critical areas such as moderation techniques, creating safe spaces, and compliance with industry standards—all essential for maintaining a healthy and engaging online community. By limiting the size of these sessions, we are able to tailor the content to meet the specific needs and challenges of each participant. This approach not only enhances individual learning outcomes but also ensures that every attendee can apply the knowledge effectively within their unique contexts. These intensive one-day courses are perfect for teams looking to quickly ramp up their capabilities in these crucial areas, with immediate takeaways and actionable strategies implemented right away.

For organisations that require training for larger groups, we offer the flexibility of organising multiple sessions to accommodate more participants while still maintaining the effectiveness of a smaller group setting. We understand that topics like moderation and compliance are highly nuanced and vary greatly depending on the nature of the community and the specific challenges it faces. Therefore, we recommend multiple smaller workshops rather than a single large session. This strategy allows us to dedicate adequate time and attention to each participant, facilitating a deeper understanding and better retention of the material covered. Each session is crafted to address the particularities of your team’s work environment and community dynamics, ensuring relevance and applicability. Our trainers are experts in community engagement and are skilled at adapting the course material to reflect the latest trends and best practices in the field.

Managing expectations and timelines is key to the success of our training services. Prior to the commencement of the courses, we engage with you to clearly define your goals and identify the specific skills your team needs to develop. This preliminary dialogue helps us customise the content and structure of the training to align perfectly with your objectives. Post-training, we provide comprehensive follow-up support to ensure that the concepts and techniques taught are being integrated effectively into your daily operations. We also offer additional resources and ongoing guidance to help your team refine their skills as they apply them. By setting clear expectations and providing a roadmap for implementation and follow-up, we ensure that our training has a lasting impact, significantly enhancing your team’s capabilities in managing and nurturing your online communities.